We at Nabo have the privilege of becoming your housing cooperative’s new manager. This means that we will assist the association with membership and apartment administration and it is from us that you will receive your fee/rent invoice.
This entails some changes for you as members/tenants and below is important information regarding the coming transition.
First Billing:
· The first invoice will be sent by mail to your mailboxes
· There will be a new bank giro number to which the fee should be paid – you will find the new bank giro on your invoice
· Invoices from Nabo are always sent at the beginning of the month, but during the transition, this may be slightly later than usual. However, there is no need to worry, no reminder fees will be added for the first 2 months
· You will receive an information sheet along with the first invoice on how to, for example – change the billing method for future invoices. If you wish for e-invoice, direct debit, e-mail etc.
· If you happen to pay the first invoice to the old Bankgiro you can submit a bank statement of the payment. The easiest way is to submit a case with the bank statement.
Log in to Nabo.se
· Once your first invoice has been sent out, you will be able to log in to nabo.se with your personal number and Mobilt Bank-id.
· Under settings in the portal, you can enter an email address to receive notifications when the board posts any information. We recommend entering the email address the first time you log in
· On the website, you will be able to see all invoices if you do not have access to your mailbox, portal.nabo.se
· If you cannot log in with bank-id in the portal, there are login details on the invoice to change the billing method
Contact Information for Nabo:
· The easiest way is to submit a case via the member page when you are logged in to nabo.se
· You can also reach our Resident Service (in Swedish BoendeService) at 010 – 288 00 27, Monday – Friday 9.00-12.00
· If you are unable to log in to nabo.se, you can send an email to boende@nabo.se
Please provide your association’s name and preferably your customer number when contacting us. For feedback, we ask you to write your email address and phone number so we can easily contact you.